At Raspberry Fields Exclusive we care deeply about the privacy of our visitors and customers and we are fully committed to protect your personal information and use it properly in compliance with data privacy laws. This policy describes how we may collect and use personal information, and the rights and choices available to our visitors and customers regarding such information.
We strongly urge you to read this policy and make sure you fully understand it before you access or use any of our services.
Throughout the rest of this policy document the terms “Us” and “We” mean Raspberry Fields. The term “User” means a Visitor, a Customer or a Subscriber; where a Visitor is an un-registered user of our website; a Customer is a visitor who has previously made, or who is in the process of making a purchase and a Subscriber is a visitor who has subscribed to our information service.
This policy describes our privacy practices i.e. what information we collect on our visitors and users, how we collect it, what we do with it, how we protect it, and your rights regarding your information.
2. What information do we collect?
We collect two types of information regarding our Users:
Un-identified and non-identifiable information pertaining to a User, which may be made available to us, or collected automatically via his/her use of the Services we provide. Such Non-personal Information does not enable us to identify the User from whom it was collected.
Individually identifiable information, namely information that identifies an individual or may with reasonable efforts cause the identification of an individual, or may be of private or sensitive nature ( i.e. Personal Information). The Personal Information collected by us mainly consists of contact details (e.g. e-mail address or phone number), billing details (name, physical billing address, payment method and transaction details), which are only collected from Users making purchases (Customers) or subscribing to our services, correspondences and any other Personal Information provided to us by Users through their access to and/or use of the Services. For the avoidance of doubt, any Non-personal Information that is connected or linked to Personal Information (for example, in order to improve the Services we offer) is deemed and treated by us as Personal Information, as long as such connection or linkage exists.
We collect two types of information: Personal Information (which could be used to uniquely identify an individual) and Non-personal Information (which is non-identifying).
We collect such information regarding our users and visitors and anyone else who may provide it to us.
3. How do we collect such information?
There are two main methods we use:
We collect information through your use of our Services. When you visit or use our Services, including when you browse the Website, subscribe or make a purchase and upload information, we are aware of it and will usually gather, collect and record such uses, sessions and related information.
We collect information which you provide to us voluntarily. For example, we collect the Personal Information you provide us when you subscribe to our Services; when you make a purchase; and/or when you contact us directly by any communication channel (e.g. newsletter subscriptions or emails).
When you visit or use our services you may also provide us with certain information (either automatically through the process of using the Service, or by manually submitting it).
4. Why do we collect such information?
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To further develop, customize and improve our Services, based on Users’ common or personal preferences, experiences and difficulties
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Customers with general or personalized service-related notices and promotional messages (as further detailed in Section 8 below)
To facilitate, sponsor and offer certain contests, events and promotions, determine participants’ eligibility, monitor performance, contact winners and grant prizes and benefits
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services;
To enhance our data security and fraud prevention capabilities
To comply with any applicable laws and regulations.
We will only use your Personal Information for the purposes set out above where we are satisfied that:
Our use of your Personal Information is necessary to perform a contract or take steps to enter into a contract with you (e.g. to provide you with products or to provide you with our customer assistance and technical support), or
Our use of your Personal Information is necessary to comply with a relevant legal or regulatory obligation that we have, or
Our use of your Personal Information is necessary to support legitimate interests that we have as a business (for example, to maintain and improve our Services by identifying user trends and the effectiveness of Raspberry Fields campaigns and/or identifying technical issues), provided it is conducted at all times in a way that is proportionate, and that respects your privacy rights.
Our Customers are not permitted to be children under 18 years of age. No one under the age of 18 should provide any Personal Information to us through any of our Services except Subscribers who provide an email address only. We do not knowingly collect Personal Information from children under 18. Parents and guardians should supervise their children's activities at all times.
We collect and use information in order to provide our services and make them better and safer. We do not knowingly collect Personal Information from children under 18
We also collect and use information in order to contact our visitors and users and in order to comply with the laws applicable to us as set out in Section 8 below.
5. Where do we store your information?
5.1. Usual Storage
Raspberry Fields Customers Personal Information may be maintained, processed and stored by us as necessary for the proper delivery of our Services and/or as may be required by law (as further explained below).
Raspberry Fields is based in the United Kingdom (UK), which is considered by the European Commission to be offering an adequate level of protection for the Personal Information of EU Member State residents.
We may store and process Personal Information in the UK, Europe, or other jurisdictions, whether by ourselves or with the help of our affiliates and service providers.
Upon request Raspberry Fields will provide you with information about whether we hold any of your Personal Information. You may access, correct, or request deletion of your personal Information by contacting us at . We will respond to your request within a timeframe imposed by local laws or a reasonable timeframe.
5.2. Other Jurisdiction Obligations
If you reside in a jurisdiction that imposes data localisation or data residency obligations (i.e. requiring that Personal Information of its residents be kept within the territorial boundaries of such jurisdiction) and this fact comes to our attention, we may maintain your Personal Information within such territorial boundaries, if we are legally obligated to do so or delete it if we are unable to comply with these obligations.
You acknowledge that while doing so, we may continue to collect, store and use your Personal Information elsewhere, including in the United States of America as explained above.
Some jurisdictions require us to maintain and store their residents’ information locally. We may also collect, process, store and use such information elsewhere, including in the USA.
6. Sharing personal information with third parties
Raspberry Fields will not share your Personal Information with third parties (or otherwise allow them access to it) except under the following circumstances:
We may share the information of our visitors, users and their users-of-users with various third parties, including certain service providers, law enforcement officials and application developers.
The information may be shared solely in accordance with this policy.
6.1. Law Enforcement, Legal Requests and Duties:
Where permitted by local data protection laws, Raspberry Fields may disclose or otherwise allow others access to your Personal Information pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have good faith belief that the law requires us to do so, with or without notice to you.
6.2. Protecting Rights and Safety:
Raspberry Fields may share your Personal Information with others if we believe in good faith that this will help protect the rights, property or personal safety of Raspberry Fields, any of our Users, or any member of the general public, with or without notice to you.
6.3. Social Media Features and Framed Pages:
Our Services include certain Social Media features and widgets, single sign on features, such as the Facebook Connect or Google Sign-in, the Facebook Like button, the Share this button or other interactive mini-programs (Social Media Features). These Social Media Features may collect information such as your IP address or which page you are visiting on our Website, and may set a cookie to enable them to function properly. Social Media Features are either hosted by a third party or hosted directly on our Services. Your interactions with these third parties Social Media Features are governed by their policies and not ours.
In addition, our Services may enable you to share your Personal Information with third parties directly, such as via page framing techniques to serve content to or from Third Party Services or other parties, while preserving the look and feel of our Website and Services (Frames). Please be aware that if you choose to interact or share any Personal Information via such Frames, you are in fact providing it to these third parties and not to us, and such interactions and sharing too are governed by such third parties policies and not ours.
Cookies: In order for some of these technologies to work properly, a small data file (cookie) must be downloaded and stored on your device. By default, we use several persistent cookies for purposes of session and user authentication, security, keeping the User’s preferences (e.g. regarding default language and settings), connection stability (e.g., for uploading media, using e-Commerce features, etc.), monitoring performance of our services and marketing campaigns, and generally providing and improving our Services.
If you want to delete or block any cookies, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is also available at
(http://www.aboutcookies.org). Please note that this website is not provided by Raspberry Fields and we therefore cannot ensure its accuracy, completeness or availability. Please also note that deleting our cookies or disabling future cookies or tracking technologies may prevent you from accessing certain areas or features of our Services, or may otherwise adversely affect your user experience.
You may block, opt-out of or otherwise manage such tracking technologies by yourself, through your browser settings or other sources but please note that this may adversely affect the way you experience our services.
8. Communications from Raspberry Fields
8.1. Promotional Messages:
We may use your Personal Information to send you promotional content and messages by e-mail only from Raspberry Fields.
If you wish to unsubscribe to our Subscription service or you do not wish to receive such promotional messages please contact us at using the word “Unsubscribe” in the subject line. Please be confident that we take steps to limit the promotional content we send you to a reasonable and proportionate level, and to send you information which we believe may be of interest or relevance to you, based on your information.
We may send you promotional messages and content. You can easily opt-out of receiving promotional messages by contacting us or unsubscribing.
8.2. Service and Billing Messages:
Raspberry Fields may also contact you with important information regarding our Services, or your use thereof.
For example, we may send you a notice (through any of the means available to us) if a certain Service is temporarily suspended for maintenance; reply to your query or e-mail; send you reminders or warnings regarding upcoming or late payments for your current or upcoming subscriptions; or notify you of material changes in our Services.
It is important that you are always able to receive such messages. For this reason, you will not be able to opt-out of receiving such Service and Billing Messages unless you are no longer a Raspberry Fields Customer (which can be done by deactivating your account).
9. Your rights in relation to your personal information
It is imperative that you have control over your Personal Information. That’s why Raspberry Fields is taking steps to enable you to access, receive a copy of, update, amend, delete, or limit the use of your Personal Information.
Before disclosing the requested Personal Information, we may ask you for additional information in order to confirm your identity and for security purposes. We reserve the right to charge a fee where permitted by law (e.g. if your request is unfounded or excessive).
You have the right to file a complaint with your local supervisory authority for data protection (but we still recommend that you contact us first).
If you are a Raspberry Fields User, and you wish to receive a copy, access and/or request us to make corrections to the Personal Information that you have stored with us or wish to request a list of what Personal Information (if any) pertaining to you we disclosed to third parties for direct marketing purposes, please contact us at firstname.lastname@example.org.
If you are a Raspberry Fields Customer or Subscriber, and you wish us to remove your Personal Data from our please contact us at and we will comply with your request. Please be advised, however, that we will retain certain information about purchases you have made (e.g. Date; Item(s) purchased; Monetary value; Shipping destination etc.) for necessary business-related record-keeping purposes.
We will make all reasonable efforts to honour your request promptly (unless we require further information from you in order to fulfil your request), subject to legal and other permissible considerations. We will respond to your requests within a reasonable timeframe.
You may request to access, receive a copy of, update, amend, delete, or limit the use of your Personal Information you have stored with us. Just send us an e-mail with your request.
10. Data Retention
We may continue to retain such Personal Information even after you deactivate your User Account and/or cease to use any particular Services, as reasonably necessary to comply with our legal obligations, to resolve disputes, prevent fraud and abuse, enforce our agreements and/or protect our legitimate interests.
We maintain a data retention policy which we apply to information in our care. Where your Personal Information is no longer required we will ensure it is securely deleted.
We may keep your information for as long as your account is active, and longer as needed (for example, if we are legally obligated to keep it longer, or need it to protect our interests).
Raspberry Fields has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic and procedural measures. Among other things, we offer HTTPS secure access to our website; the transmission of sensitive payment information (such as a credit card number) through our designated purchase forms is protected by an industry standard SSL/TLS encrypted connection; and we regularly maintain a PCI DSS (Payment Card Industry Data Security Standards) certification through our secure payments provider (Stripe). We also regularly monitor our systems for possible vulnerabilities and attacks, and regularly seek new ways and Third Party Services for further enhancing the security of our Services and protection of our Users’ privacy.
Regardless of the measures and efforts taken by Raspberry Fields, we cannot and do not guarantee the absolute protection and security of your Personal Information or any other User Content you upload, publish or otherwise share with us or anyone else.
We therefore encourage you to avoid providing us or anyone with any sensitive information of which you believe its disclosure could cause you substantial or irreparable harm. For example, since e-mail is not recognized as secure forms of communications, we request and encourage you not to share any Personal Information in this way.
If you have any questions regarding the security of our Services, you are welcome to contact us at
We are committed to securing your personal information, and use various security measures to better protect it.
However, as we cannot guarantee absolute protection we encourage you to be careful and avoid submitting any sensitive information which, if exposed, could cause you major harm.
12. Public forums and user content
Our Services offer links to publicly accessible blogs, communities and support forums. Please be aware that any information you provide in any such areas may be read, collected, and used by others who access them. To request removal of your Personal Information from our blogs, communities or forums, feel free to contact us at
In some cases, we may not be able to remove your Personal Information from such areas. For example, if you use a third party application to post a comment (e.g., the Facebook social plugin application) while logged in to your related profile with such third party, you must login into such application or contact its provider if you want to remove the Personal Information you posted on that platform.
In any event, we advise against posting any information (or use any posting means to post information) you don’t wish to publicize on these platforms.
We have put adequate security measures in place to protect your Personal Information. However, we cannot control the actions of other Users or members of the public who may access your User Content, and are not responsible for the circumvention of any privacy settings or security measures you or we may have implemented. You understand and acknowledge that, even after its removal by you or us, copies of User Content may remain viewable in cached and archived pages or if any third have copied or stored such User Content. To clarify, we advise against uploading or posting any information you do not wish to be public.
Avoid posting any information to any of the public areas on our
Services if you don’t want it to become publicly available.
13. Updates and interpretation
Any heading, caption or section title contained herein, and any explanation or summary under the #RFNote Sections, is provided only for convenience and in no way defines or explains any section or provision hereof, or legally binds any of us in any way.
We may change this policy at any time. Please visit our website periodically to review the latest version of this policy or contact us at:
14. Contacting us
You may also contact us by mail at: 14 Coopers Close, Burgess Hill, West Sussex, RH15 8AN, United Kingdom.
If you have any other questions or suggestions please let us know. We’d love to hear them!