CUSTOMER CARE

We are an Artisan company that produces a range of limited edition clothing and  home accessories.

We collaborate with other artisans and showcase their talents with links to their own websites.

If you have any questions, contact our Customer Service Team at raspberryfieldsexclusive2019@gmail.com

Otherwise, see our terms and conditions below

Have any questions or concerns? 

We’re always ready to help!

 

 

Call us at

07796 954050

or send us an email to:

raspberryfieldsexclusive2019@gmail.com

Paying Policy

All goods to be paid in full via Pay Pal and verified before goods are dispatched.

All custom made goods to be paid in full via Pay Pal before they are custom made and shipped to you in the agreed time

All goods are made to order and will be shipped to you in the stated and agreed two to three week period.

RETURNS
 

  • In addition to your standard legal rights we offer a full refund for any faulty item but require photographic evidence of the problem. Please  send your photo attachment via email with a description of the fault to raspberryfieldsexclusive2019@gmail.com first so we can assess the problem

  • ​We will then contact you to finalize the return details

  • The item should be returned in its original packaging with all labels still attached.

  • The item being returned should be unworn, unsoiled and undamaged in any way.

  • The item should be returned within 14 days of purchase at your own expense, we will refund the cost of postage if a replacement is deemed necessary.

  • If we find the item to be in perfect condition it will be returned to the customer.

  • We do not offer a refund for any item if you have simply changed your mind, however as a good will gesture we will offer you a credit note once the item has been returned within 14 days.

  • Any custom made item where the measurements have been supplied by you the customer are non returnable.

How do I return an item?

  • Please contact raspberryfieldsexclusive2019@gmail.com and let us know what you're returning and why, we will supply you with a return address and instruction on the postal cover needed.

  • We will not be held responsible for any damage or loss to your item in transit, please follow all postal instructions to ensure a safe return to us

 
Terms and Conditions

Raspberry Fields Exclusive assumes that you have read all our terms and conditions prior to your purchase and sell to you subject to those terms and conditions

FAQ

How do I look after my purchases?

Every Raspberry Fields Exclusive product has a care label

stitched to it which tells you how to keep your purchase in

top condition. We will not be held responsible for a change in the condition of your item if you do not follow the care instructions.

If in any doubt, please contact us.

 

Do you provide International delivery?

 

Yes we do provide International delivery,

We'll calculate the cost of postage & packing

dependent on destination and the item or items

ordered.Please contact us first so we can discuss the best

way get your purchase to you as quickly, cheaply

and securely as possible.

What are your delivery options?

 

Currently we post items within the UK using

Royal Mail First Class delivery.

What's coming next?

We are passionate about collaboration and may new artisans will be introduced to you as we expand our collections

We will keep you up to-date via our social media and website

NEED ASSISTANCE?

 

07790 954050

raspberryfieldsexclusive2019@gmail.com

 

Forfar, Angus   raspberryfieldsexclusive 2018@gmail.com  07796 954 050

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